Privacy Policy

Last updated: September 2026

At Samaxia Ltd (“Samaxia”, “we”, “us” or “our”), we take the privacy and security of personal information seriously.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, sign up to receive communications, enter a competition or prize draw, attend an event, or otherwise interact with Samaxia.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal information we collect

Depending on how you interact with us, we may collect information including your:

  • Name
  • Email address
  • Telephone number
  • Veterinary practice, business or organisation
  • Job title or professional role
  • Communication and marketing preferences
  • Competition or prize draw entry details
  • Information you voluntarily provide when contacting or interacting with us

We may collect this information directly from you through our website, online forms, exhibitions, conferences, educational events, surveys, competitions, prize draws or correspondence with us.

How we use your information

We may use your personal information to:

  • Respond to enquiries and requests
  • Provide information, resources or services you have requested
  • Administer our customer and professional contact databases
  • Administer competitions and prize draws and contact winners
  • Manage attendance at events, webinars and educational activities
  • Maintain and improve our website and services
  • Meet our legal and regulatory obligations
  • Send marketing communications where we have an appropriate lawful basis to do so

Where consent is required for marketing communications, we will ask for this separately. Entering a Samaxia competition or prize draw does not require you to consent to receiving marketing communications.

You can withdraw your consent to marketing at any time by using the unsubscribe link contained in our emails or by contacting enquiries@samaxia.com.

Competitions and prize draws

When you enter a Samaxia competition or prize draw, we may collect your name, veterinary practice or organisation and email address together with any other information specified on the entry form.

We use this information to administer the promotion, verify eligibility, select and contact winners and award prizes.

Information provided solely for the purpose of entering a competition will not automatically be added to our marketing database. Where we invite you to receive future Samaxia communications, this will be presented as a separate, optional choice.

Competition entries may be processed using third-party form providers acting on our behalf. Where we use such providers, we take reasonable steps to ensure appropriate data protection arrangements are in place.

Cookies and website analytics

Cookies are small files placed on your device that help websites function and provide information about how visitors use them.

Our website may use essential cookies required for its operation and analytics technologies to help us understand how visitors use our website.

Where required by law, non-essential cookies will only be used with your consent. You can manage or block cookies through your browser settings and, where available, through our website cookie controls.

We may use services such as Google Analytics to understand website usage. Information collected through analytics is used to help us improve our website and services.

How long we retain your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, regulatory or legitimate business requirements.

Competition entry information will normally be retained only for the period necessary to administer the relevant prize draw and deal with any reasonable queries relating to it.

Where you have separately agreed to receive marketing communications, your contact information may continue to be held for that purpose until you unsubscribe or withdraw your consent.

Sharing your information

Samaxia does not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate our website, manage communications, process competition entries or provide other services on our behalf.

We may also disclose information where required to do so by law or where reasonably necessary to protect our legal rights.

Your rights

Subject to applicable data protection legislation, you may have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Restrict or object to certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of certain information in a portable format

To exercise any of these rights, please contact enquiries@samaxia.com. We may need to verify your identity before responding to a request.

If you are unhappy with how we have handled your personal information, you also have the right to raise a concern with the UK Information Commissioner's Office (ICO).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our activities, services or legal requirements. The latest version will be published on our website.

First published: 20 March 2023
Last updated: September 2026


Samaxia Prize Draw Terms & Conditions

These terms apply to promotional prize draws operated by Samaxia Ltd unless specific terms are provided for an individual promotion.

1. Promoter

The promoter is Samaxia Ltd (“Samaxia”).

2. Eligibility

Samaxia prize draws are open to UK residents aged 18 or over who meet any additional eligibility requirements stated on the relevant entry form or promotional material.

Where a prize draw is promoted specifically at a veterinary conference, exhibition or professional event, entry may be restricted to attendees and/or veterinary professionals as stated for that particular draw.

Employees of Samaxia Ltd and members of their immediate household are not eligible to enter.

3. How to enter

Unless otherwise stated, entry is made by scanning the Samaxia competition QR code or following the relevant online entry link and submitting the requested details.

No purchase is necessary.

Only one entry per person per individual prize draw will be accepted unless otherwise stated.

4. Promotional period

Samaxia may use the same competition entry form and QR code at multiple conferences, exhibitions, events and promotional activities.

The opening and closing date applicable to each individual prize draw will be displayed on the entry form, event material or other associated promotional communication.

Entries received outside the applicable promotional period may instead be included in the next available prize draw where this is made clear to the entrant.

5. The prize

Unless otherwise stated in the relevant promotion, the prize is:

One £50 Amazon.co.uk Gift Card or Gift Voucher.

The prize is non-transferable and no cash alternative will be offered.

Samaxia reserves the right to substitute a prize of equal or greater value if circumstances outside its reasonable control make this necessary.

6. Selecting the winner

The winner will be selected at random from all eligible entries received during the applicable prize draw period.

The draw will take place within a reasonable period following the advertised closing date.

7. Contacting the winner

The winner will be contacted using the email address provided on their entry.

The winner may be required to confirm their eligibility and provide any information reasonably required to deliver the prize.

If the winner does not respond within 14 days of being contacted, Samaxia reserves the right to select another winner at random from the remaining eligible entries.

8. Marketing communications

You do not need to agree to receive marketing communications from Samaxia to enter or win a prize draw.

Where entrants are offered the opportunity to receive Samaxia news, educational information, product updates or offers, this will be presented as a separate optional choice.

Choosing not to receive marketing communications will not affect your entry or your chance of winning.

9. Personal information

Personal information submitted as part of a prize draw will be processed in accordance with the Samaxia Privacy Policy.

Information collected for administration of a prize draw will be used to administer entries, select and contact the winner and provide the prize.

Where an entrant separately opts in to receive marketing communications, their information may also be used for that purpose in accordance with this Privacy Policy.

10. General

Samaxia reserves the right to reject entries that are incomplete, fraudulent, submitted using automated methods or otherwise breach these Terms & Conditions.

If circumstances outside Samaxia's reasonable control affect the fair or proper operation of a prize draw, Samaxia may amend, suspend or cancel the promotion where reasonably necessary.

Nothing in these Terms & Conditions excludes or limits any rights that cannot legally be excluded.

Samaxia's decision in relation to the administration of the prize draw is final, subject to applicable law.

11. Amazon disclaimer

Amazon is not a sponsor of, associated with, or responsible for the administration of this promotion. Amazon and related marks are trademarks of their respective owners.

12. Governing law

These Terms & Conditions are governed by the laws of England and Wales, and entrants submit to the jurisdiction of the courts of England and Wales, subject to any mandatory rights they may have as consumers.

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